June 4, 2008 12:30 PM

We've been running our bi-weekly webinar series since July of last year. I could do the set up with my eyes closed. Perhaps a couple of minor glitches, but overall everything just worked every time.

Except for today.

We had a record-breaking number of registrants for today's webinar, "SEO Survival Tips for Marketers". This was a brand spankin' new webinar too, so I was very excited to be presenting it with Daleth. But after almost a year of trouble-free webinars, it had to come to an end.

Today there was no audio. For about 12 minutes.

We use the same meeting room, the same laptop, the same phone, and the same process for our marketing webinars every single time to minimize the risk of something going awry. Today our conference call provider accidentally locked us out instead of putting the call in "lecture mode" as requested. Perhaps they misheard "lecture mode" as "lock mode". In any case, as we were scrambling try and sort things out, there were more and more people logging into a webinar that had no presenters or sound.

After the delay, we were still able to continue the webinar in full (and tried not to sound too frazzled). All registrants will be receiving the recording in the next day or two. Apologies to everyone and thanks to those who hung in there.

Posted by Thao Ngo at June 4, 2008 12:30 PM

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